Frequently Asked Questions

What is iTookThisOnMyPhone?

iTookThisOnMyPhone is the easiest way to get photos off of your smartphone and make them usable. Once the application is installed on your smartphone all you need to do is take pictures. As the pictures are taken they are wirelessly transmitted to your own personal photo gallery on our website. From your photo gallery you can view your photos, download them to your local computer, and share them with friends by email.

How much does your service cost?

It’s free. There is no charge for using the service or storing your photos on our server.

How do I upload my photos?

Simply take a picture and it will be automatically uploaded to your personal photo gallery.

What are the requirements?

To use the iTookThisOnMyPhone mobile application, you’ll need a BlackBerry® smartphone with camera (BlackBerry® Pearl™ 8100 Series, BlackBerry® Curve™ 8300 Series, BlackBerry® Pearl Flip, BlackBerry® Bold 9000 or BlackBerry® Storm 9500), a Window Mobile® smartphone, an iPhone®, or an Android® smartphone with an unlimited mobile data plan with your phone configured for data access.

Does this service send all of my pictures automatically or do I have some control over sending each picture?

If automatic mode is selected, the picture will be sent with no interaction by the user. Or you can set your device to prompt you on whether or not to upload each picture individually to the server. You can also mark your photos private and make them available to share.

Can I upload my photos to other sites at the same time?

iTookThisOnMyPhone’s Unified Access™ enables you to automatically send your photos and videos from your phone to your personal photo gallery and to several popular social networking and photo sites as well. This functionality is found by accessing Destinations on your smartphone.

Can I set up these other sites on my smartphone?

Some of the sites allow you to establish your account through your phone and others require you to do it through your PC.

How do I access these sites from my smartphone?

You can access Destinations on your device by pressing the menu button. You can select from one to six destinations for your photos through the menu.

Is there anything else I have to do to send my photos to the other sites?

On a Windows Mobile phone, be sure your photos are set to public. On a BlackBerry, iPhone, or Android phone your photos should be sent to a public album.

Is your service registered with any developer programs?

Yes, we are members of the BlackBerry® ISV Alliance Program™, the iPhone® Developer Program, the Android® Developer Program, the Symbian® Developer Network, the Verizon® Developer Network, and the AT&T® devCentral.

How long does it take for my pictures to be sent to my PC via the web site?

This depends on your camera’s resolution and the speed of your network. Typically a single picture will be uploaded to your website in less than a minute.

What if I don’t have an unlimited data plan?

We recommend having an unlimited data plan so that you don’t incur additional charges from your network provider. Wi-Fi enabled phones can transmit the photos using a wireless network rather than the carrier’s data plan.

Can I turn off the service if I want to?

Yes. You can turn the application on or off from the device.

Are my pictures viewable by anyone else?

Your pictures are hosted on our secure website and can only be accessed when you use your personal password. You can choose to keep all of your pictures private or to share them with friends by inviting them to view your photo albums.

How long does it take to set this up on my phone?

It is simple and fast. Just go to www.itookthisonmyphone.com from your PC or from your wireless and follow the directions. You should be able to have it installed and running in minutes.

Can I download the iTookThisOnMyPhone application from my smartphone?

If your smartphone is compatible, simply point your browser to www.itookthisonmyphone.com and download the the application.

Where can I find the iTookThisOnMyPhone application after I have downloaded it?

Our icon will appear on the main screen or in the applications folder depending on your theme.

How do I know if my photos are uploading?

If you go look at the application screen on your smartphone, a status bar will show you the progress of the upload. Just below the uploading message, it will show how many photos are in the queue to be uploaded.

Do I have to wait for my photo to finish uploading before I can take another one?

No, you can take as many photos as you want and they will be queued up and sent to the server in the order they were taken. Note that on the iPhone applications cannot run in the background so your photos will continue to upload as long as you stay in the application.

I’m curious about some of the items on the application screen. Can you tell me what they mean?

There are a number of indicators that tell you the condition of your software and photo transmission process

1. Status – The status field tells you what your device is doing. There are five
possible conditions that could be encountered.

• Active – You are ready to transmit photos.
• Disabled – iTook is turned off. It will not transmit photos.
• Logged Out – You are no longer logged in to the system. You can now let someone else use your phone to send photos to their iTook website.
• Radio Off-Your radio is turned off.
• Network Unavailable – Your device cannot connect with the network.
• Insufficient Coverage – Your device cannot receive data due to weak signal coverage

2. Connection Type – This indicates how you are communicating with your network
provider. Each network has its own communication protocols.

3. Privacy Level – This allows you to choose whether the photo you are taking
will be publicly viewable or private.

4. Ask Before Uploading – This setting gives you the opportunity to preview your
photo before it uploads to your website.

5. Delete After Upload – By checking this box, your photos will be deleted from
your device as soon as they are uploaded to your website. If the box is unchecked, the photos will
be stored on your phone. There is a limit on how many photos you can store in your device and you
will get a warning message when you have reached the limit.

6. Send GPS Location – By checking this box, the Global Positioning System tracks
where you are when you take a photo. When this feature is enabled, you’ll be able to see on a
map where you were when you took each photo.

If you still need help, please contact us.